"I've had insurance with this firm since 1967 when I bought my first house in Marion. It was called Bob Bradley Insurance then and was housed in the Rodd Insurance Agency office. When Bob bought the old house on S. Market St. and rebranded the business as The Insurance House he selected as a motto for the firm "a business for caring." That has certainly been carried out in numerous instances for me and my family, all of whom have had insurance with them for many years. A few examples:
1. The morning after the 1982 tornado, he was on my roof with me assessing the damage and authorizing repairs to begin the next day;
2. When the derecho cut power for days in much of west Marion, Clay surveyed nearly a foot of water in the finished basement of my daughter's home and immediately called someone to begin to take corrective actions;
3. When my son's car was involved in an accident while he was in college, The Insurance House provided quick and efficient service;
4. Recently I had hail damage on my leased vehicle and the response was immediate--just as it had been 40 years before when our home was entered and all of our jewelry was stolen. The Insurance House is truly "a business for caring" and I am pleased to say my relationship of more than half a century has been exemplary."
- Bob C.
"We have been with Insurance House for quite a while now with our home and auto coverage. We really appreciate the attention to detail and how extremely helpful everyone has been. Navigating through the ins and outs of insurance could be extremely difficult without a wonderful agent to guide us. We appreciate all The Insurance House did to help us out!"
- J Dudy Anna, IL
"Melissa has been absolutely wonderful! When there was confusion with the bank, she made sure we remained covered. Great customer service and communication."
"Excellent staff! Very helpful with anything I need."
"Always available and always get things done."
- Brian M.
"You are always there for us"
- Larry W.
"Always very helpful and responsive. Quick to answer questions about my policies and make helpful recommendations"
- Tom G.
"The changes saved me money. While I had some questions they were answered in just couple of phone calls."
- Gregory H.
"I Have been very pleased with using Karen to help me find the best insurance company with the best, comparatible rate. I would recommend her to anyone"
"Readily available by text or phone.
Quick response to claims. Knowledgeable with all our problems & questions.."
- Ron G.
"The personal service and experience with the claims is outstanding"
- Thomas L.