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Customer Ratings & Reviews for The Insurance House

36 Reviews | Leave a Review

Clay and staff are willing to work to present the best plan. Recently, they reduced our insurance costs by $1200. They initiated the effort to lower our cost. Appreciated.


You always respond to my questions/concerns promptly!


Karen Cripps has taken care of our insurance needs for many years.  She is always prompt in answering questions and always there when we need her.  Client service is her area of excellence matched only by her knowledge of her field.  Lifetime client here. 

Melissa L., Customer

I have never had a problem with anything, and have recommended this insurance to all of my friends...

Teresa G., Customer

Fast & friendly service. Always have answers for whatever your question may be.

When I have a question or need something changed, Julie is quick to get it done.
Robert T., Customer

Very friendly and helpful agents.


Saved us money for payment of insurance for our home and automobiles. Always available for our insurance needs. Very knowledgeable and professional.


Ms Julie Campbell is quick to help with any questions I might have and takes care any inconveniences that I might have. She is the best insurance agent I have ever had the privilege of dealing with.




Very thorough and prompt when dealing with our issues. Staff are courteous and helpful. I don’t feel like I’m just a customer, but that the agency appreciates your business.


I always appreciate the phone call or email every year letting me know that they are looking for the best policy/coverage for me.  I have both my home and my vehicle insured with Insurance House.  Excellent customer service.  I recommend them highly. 

Joann A., customer
Always do a great job finding me the right coverage for my business and vehicles.
Michael F., customer
Very quick service, helped me handle my situation. I was very thankful.
Don L., customer

Julie is always quick to answer emails or texts. She is very friendly and knowledgeable and always a pleasure.


#1.  When we were disenchanted with Insurance Agents who we thought were looking out for our best interest and discovered that was not true...We found "YOU, Clay Bradley".

#2. You have never let us down and I think it can be summed up with one word...Proactive.  Pealing back the onion revealing what is and what isn't.  We have honored you with our business because of "Trust" and "Security".

#3. Thank you for being there for us. 

Pass, Customer

Karen got me in quickly and had everything figured out for me but informed me of my different choices and the difference between them and let me decide.

She then handled all of the paper work so when I walked out of her office I was set and with no worries.

Susan F. Customer

Clay Bradley (The Insurance House) provides excellent service for our insurance needs.  He is always easy to get in touch with concerning any questions we have.  I would highly recommend The Insurance House to anyone for any insurance services.

P Brown, CFO Marion Community Unit School District No. 2
Provided the best rates for the coverage I needed.
Nichole H., customer
Karen took away all my issues and made my life so much easier. I needed short term gap insurance between a job change and I was being hassled by other insurance companies. It was very overwhelming. She took care of everything I needed, gave me different coverage and pricing options, and made things a breeze. I couldn't have asked for a better experience. 
Thank you, Karen! 

Staci D., customer
Value and availability.  We previously had insurance through a popular national chain.  It was expensive and our agent was difficult to get a hold of and often left us to do the leg work for any claims filling.  Julie was able to find us a tremendously better rate and if she's not available when you call you can expect a call back before the end of the day
Curt has been great.
Scott B., customer
The Insurance House (specifically Julie and Karen) is amazing! I utilize them for my insurance and I also refer others to them on a regular basis. They are professional, kind and caring and always have smiles on their faces. 
Megan J., customer
Very responsive to questions or when we need assistance.
I had never used roadside assistance before, and when I was broke down on the interstate at 11:00 p.m., in a bad storm, with my 1 yr old grandbaby, you made sure I got the help I needed, and, never said a word about it! That goes beyond doing your job!  
Robby R., customer
Y'all have always been readily available for any insurance questions that Gary or I have had.  We appreciate it very much and that is very important to us.  Thank you!
Gary S., customer
Friendly Office Staff and Prompt Response when needed
Sheila O., customer
Prompt service 
Charles L., customer
Melissa was very attentive from our first conversation with her when we were inquiring about different insurance policies. She was knowledgeable and offered good advice. We appreciated her excellent follow through! She always got back with us when she said she would.
Quincy S., customer
I was at a loss and Karen very clearly talked me through the options of supplemental insurance and helped choose the plan best for my needs.
When I refer someone to The Insurance House, I always know they will be taken care of. 
Mike C., customer
Take care of our concerns right away.
The insurance House has found insurance for my boat, cars, UTV ,truck and home  at an affordable cost. Any issues I have had with insurance company's they have addressed immediately ! They are very fair and honest to deal with and service is great. They are a great resource of information for any type of insurance. Keep up the good work!
Steve L., customer
Friendly and convenient service
Always responsive and timely
Tom G., customer
Everyone is always very helpful, recently changed from a renters policy to homeowners policy on a mobile home.   Also set it up so my premium is paid directly from my bank account, so I don't have to worry about missing a payment while I'm gone at work.
Prompt service. Great rates. Friendly and knowledgeable agents.
Carla N. Customer
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